Negotiation is one skill everybody needs in order to get the most out of what they want. Many sales people spend a large percentage of their time in negotiations with varying degrees of success. This course will help you develop the skills to increase the likelihood of success and enable you to leave the negotiation on a win/win basis, which is so essential for the establishment of long term relationships with clients.

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  Topics covered by this course include:

• Recognise opportunities for negotiation
• Stages of negotiation
• Preparing for negotiation
• Create a climate for conducive negotiation
• Questioning skill techniques for negotiation situations
• Recognise different negotiation styles
• Negotiation tactics and counter tactics
• Different phases of formal negotiation
• Options for breaking deadlocks

• Set clear objectives for a negotiation
• Plan strategy and determine environment
• Identify and use tactics and counter tactics
• Recognise the phases of negotiation
• Settle issues and implement agreement