The course covers communicating to ensure the effective operation of the workplace.  This course looks specifically at facilitating discussions producing written materials and making presentations.  It looks at how to get attention, how to convey the information and how to check for understanding.

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• Understanding the communication process
• Identifying communication styles
  
• Communication barriers
  
• Demonstrating empathy
  
• Improving interactions with others
  
• Active listening and effective questioning skills
  
• Giving and receiving feedback
  
• Communicating in difficult situations
  
• Introduction to assertiveness
  

• Develop active listening techniques to enhance understanding and show empathy
• Develop behaviours to enhance working relationships
• Use effective questioning skills
  
• Identify and develop your personal communication style
  
• Give and receive appropriate feedback
  
• Use effective communication techniques to deal with difficult situations
  
• Identify barriers to effective communication