In any situation where people interact, there is the potential for disagreement, challenge and discord. Managing conflict skillfully and constructively is both valuable and necessary in providing opportunities for positive change and development within the organisation. This course offers a variety of practical learning opportunities for participants to develop skills in identifying conflicts and resolving them constructively.

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• Why do we need effective relationships?
• Self image and roles
• Building rapport and relationships
• Identifying your style in relationships
• How to use personality types and styles
• Communication obstacles and misunderstandings
• Formal and informal communication
• Assertive communication
• Resolving conflict and managing emotion
• Maintaining relationships networking and mentoring 

At the completion of this course, participants will be able to:

• Recognise how personal values and views influence behaviour
• Identify conflict management styles
• Develop skills to resolve conflict in a flexible manner
• Develop trust and confidence 
• Develop negotiating skills appropriate for a win-win solution

Complete an assessment and they will receive the nationally accredited Unit of Competency BSBFLM403A - Manage Effective Workplace Relationships.