This is the course you’ve been searching for! You will secure the techniques and skill base to overcome the most common human fear and channel that energy into dynamic presentation skills.

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This course is aimed at people who need to develop their basic communication skills and who want to learn to communicate more easily, e.g. customer service staff, technicians, engineers, counter sales staff, new (or experienced) supervisors, office staff, telephone sales/internal sales staff and so the list goes on.

• Creating a good first impression and using physical skills to reduce nervousness, while using discomfort to advantage
• Conducting an instant audience analysis so your presentation design is relevant
• Avoiding the critical mistakes that trap most at public speaking
• Using humour effectively; what type of humour & when to use it
• Creating and effectively using visual aids that support your ideas
• Thinking on your feet and handling really tough questions

• Defeat their natural public speaking fears                  
• Create a sincere rapport with their audience                  
• Develop, organise and create a presentation design for any occasion
• Use eye-contact, gestures and breath for maximum effect
• Save endless hours of preparation before their next presentation              
• Handle and profit from tough questions                
• Use presentation skills to turn ‘speech’ into ‘conversation’
• Use public speaking humour effectively