The Department of Education, Employment and Workplace Relations (DEEWR) have advised there are only training places for job seekers who are registered with an ESP (Employment Service Provider). Please contact CLB on 9292 8000 for more info.
Productivity Places Program is an Australian Government Initiative. Eligible Australians may now apply for funding which will help cover the cost of specific types of training.
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9292 8000
What is the Productivity Places Program?
The Productivity Places Program is a great way to improve your skills so you can find employment.
The Program provides new training places in skills employers want and is designed to help you secure employment.
The Program is part of the Australian Government's Skilling Australia for the Future initiative.
The training will be delivered by CLB Training & Development in your local area.
You can gain a new qualification or upgrade an existing qualification. Initially only qualifications at the Certificate II or Certificate III levels will be offered. From 1 July 2008, higher level qualifications will be available.
What does it cost?
If you are looking for work, the Australian Government will fully fund training under the Program.
How do I apply?
It's easy. Call CLB Training & Development and we can start the registration process over the phone with you.
Am I eligible for a training place?
To be eligible for a training place, you need to be currently looking for work. You also need to be an Australian citizen or a permanent resident of Australia and be over the age of 15. Some other eligibility criteria apply.
Please note, full-time students and people who are self employed are not eligible for the program.
What Certificate II level courses do CLB offer?
Certificate II Retail Operations
Course Outcomes
Gain complete confidence when dealing with people
Learn how to use cash registers
Be able to create amazing visual in-store displays
Communicate effectively with customers to make successful sales
Develop outstanding ability to work in any retail environment
What types of jobs can you apply for once you complete this course?
Sales Assistant
Sales Consultant
Checkout Operator
Cashier
Retail Assistant
Retail Assistant Manager
Retail Fast Food Service Assistant
What types of companies can you apply to?
Department Stores
Auto Shops
Clothing Stores
Supermarkets
Childrens Wear Stores
Toy Stores
Sports Stores
Tyre Factory
Fast Food Outlets
Jewellery Stores
Florists and the list goes on........
Course Units:
COMMUNICATE IN THE WORKPLACE
APPLY POINT OF SALE HANDLING PROCEDURES
INTERACT WITH CUSTOMERS
WORK EFFECTIVELY IN A RETAIL ENVIRONMENT
OPERATE RETAIL EQUIPMENT
PERFORM ROUTINE HOUSEKEEPING DUTIES
APPLY SAFE WORKING PROCEDURES
MINIMISE THEFT
PERFORM STOCK CONTROL PROCEDURES
BALANCE REGISTER/TERMINAL
SELL PRODUCTS AND SERVICES
ADVISE ON PRODUCTS AND SERVICES
MERCHANDISE PRODUCTS
WORK IN A SOCIALLY DIVERSE ENVIRONMENT
What Certificate III level courses do CLB offer?
Certificate III in Customer Contact
Course Outcomes
Gain complete confidence
Learn how to operate a computer and produce business documents (includes: Microsoft Word and Windows)
Learn the techniques to make successful sales
Excel in customer service strategies
Develop outstanding business skills
What types of jobs can you apply for once you complete this course?
Business Administration
Call Centre Operator
Sales Representative
Store Manager
Store Assistant
Office Clerk
Office Manager
Telemarketer
Door to Door Sales
Business Development Consultant
Customer Service Represenative
Help Desk Representative
What types of companies can you apply to?
All offices in all industries
Banks
Call Centres
Sales Companies
Taxi Companies
Self Employent and the list goes on........
Course Units:
FOLLOW OCCUPATIONAL HEALTH AND SAFETY POLICY AND PROCEDURES
COMMUNICATE EFFECTIVELY IN A CUSTOMER CONTACT CENTRE
WORK EFFECTIVELY IN A CONTACT CENTRE ENVRIONMENT
USE BASIC COMPUTER TECHNOLOGY
USE AN ENTERPRISE INFORMATION SYSTEM
PROVIDE QUALITY CUSTOMER SERVICE
ORGANISE WORK PRIORITIES AND DEVELOPMENT
MANAGE WORKPLACE RELATIONSHIPS IN A CONTACT CENTRE
MANAGE CUSTOMER RELATIONSHIP
PROVIDE SALES SOLUTIONS TO CUSTOMERS
RESOLVE COMPLEX CUSTOMER COMPLAINTS
Watch this space for additional courses to be added in the near future!
The enrolment process is easy - simply download and complete the two forms below and post to CLB so you can be contacted about classes running in your local area:
PPP
9292 8000
PPP Enrolment Form
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