"I would like to let you know that I have just finished talking with a trainee of National Hire Group in Sydney.  He participated in the Road Transport Certificate III Traineeship program with CLB Training as the RTO.  I contacted him regarding an early completion application I received.  I was very happy to hear that the training was well coordinated with the learners work schedules and that the trainees felt that they had learnt something after every training session. The trainee mentioned that his trainer was very easy to talk with and connect with and that most of the time the trainees felt as though they were just sitting around chatting until the trainer would ask them at the end of the session what they had learnt.  He spoke in plain english and delivered the training at a level that was consistent with his learners.  The trainees feel that they have taken a lot from the traineeship program and have progressed on the job as a result. 

I don't often get such detailed information on training delivery or such positive feedback from learners.  I felt that it would be remiss of me not to pass it on. I am sure the trainer would be delighted to know of the impact he has made on the trainee as well."   

Company: National Hire Group                             

"I would like to take this opportunity to thank CLB for providing a professional and inspiring course. The Certificate IV course provided me with some very useful information that I have implemented in my day to day operations. I am now more organised and therefore have more time in my day. The content of the training was very easy to follow due to the trainers expertise and experience. I had some basic understanding of Word, Excel and PowerPoint, but after completing this course I learnt many new exciting aspects of these programs that I now use every day.

After completion of the Certificate IV course, I immediately enrolled in CLB's Diploma of Business Management, and have insisted that other team members get involved in undertaking a course. Thank you so much for the opportunity. "

Company: Nepean Music Centre

"As Administration Manager for Boemo Engineering, I am pleased to write this testimonial for CLB Training & Development.

I recently completed the Certificate IV in Business Administration and found your course effectively provided for collaborative learning, self analysis and personal growth all of which has made a lasting and significant impact on my ability to deliver. More importantly, I have been able to employ my learnt knowledge and skills to all aspects of the day to day functions of my role in administration.

The course information provided by CLB Training has also been of great assistance and continual reference point for me which I have been able to frequently utilise in the office. The benefit of course information along with the hand on approach of your course also ensured monthly sessions to the group were interactive, informative and relevant. CLB delivered all they promised in terms of service and knowledge.

I have no hesitation in recommending CLB Training & Development to other businesses, especially businesses that are looking to achieve excellence within their employee development.

Thank you CLB Training! "

Company: Boemo Engineering

"Managing staff development expectations and ensuring skill sets meet the changing needs of our business and marketplace is paramount to our success.  CLB Training has provided the Herald & Weekly Times (HWT) with outstanding training opportunities for our staff. 

A CLB consultant introduced us to government funded training to better skill and develop our staff across HWT.  This also provides the platform for retaining talent, a key indicator of the health of our business.

The processes that support the training and skills development are also easy.

The feedback from staff has been very positive.  The content is up to date and interesting.  The facilitators also provide support to ensure participants are across the content and are confident and able to complete assessment tasks.

We look forward to working with CLB Training as a critical element of staff training and development in the future."

Company: The Herald & Weekly Times Pty Ltd    

"CLB Training delivered a professional on-site training package for staff of all levels, focusing on practical solutions and team based learning. Their flexibility enabled us to schedule training sessions which best suited our organisation, and offered follow up support for employees.

We found that our employees were more motivated, knowing that their employer supported the benefits of developing their skills to assist them in reaching their career goals.

In addition, our employees improved their relationships with their co-workers by taking time out from their role to participate in group problem solving exercises.

We would definitely recommend CLB as a training facilitator and are in the process of rolling out training programs in our interstate branches with CLB as our training partner."

Company: NTP Forklifts Australia

" In any business a constant vigilance is required to train staff for the long term.

CLB has been outstanding in identifying and delivering training programs that enhance our staff's performance but more importantly motivate them to enhance their skills. We know that staff that are better skilled are more content, productive and usually happier within their work environment, and we as an employer have the benefit of an increasingly skilled workforce as a result from the training with CLB.

CLB's service to ClubLINKS has been exceptional during the duration of the program. ClubLINKS highly recommends CLB to any prospective clients." 

Company: ClubLINKS    

"During 2009 BAE Systems Australia - Maritime identified a need to enhance the skills of personnel who transferred from our trade fraternity to office technical staff. Although these employees had been using various applications of MS Office Suite, BAE Systems Australia - Maritime offered formal training to further develop the skills of staff utilising this software.

During our research for a training provider, CLB Training was recommended and after investigation it was determined that this company met the training needs of BAE Systems Australia - Maritime. CLB Training agreed to conduct the course at our facility and provided laptops for each student along with all course material, including a USB memory device to save their work for future reference and homework.

Staff that undertook this training received a Certificate IV in Business Administration; the course content covered our requirements as well as useful additional modules. I found CLB Training assisted to be a professional and well organised training provider."

Company: BAE Systems    

Many of our staff have completed or are progressing well with Certificate IV in Business Administration. CLB has made it much a much simpler task by keeping us informed and assisting witht eh completion of claim forms.

Again I wish to thank all the staff at CLB for their patience and assisance."

Company: South East Water    

"THL have been working with CLB Training and Development since June 2008. We currently have 20 employees undertaking training in a Certificate IV Customer Contact, and more recently in a Certificate IV Business Administration.

THL was seeking a training company that could provide training in our 8 branch locations spread across Australia. THL wanted to ensure training consistency across all locations, and ideally one CLB facilitator delivering all training. Finally, THL required the inclusion of several Customer Service training units that were not part of the original Certificate IV Customer Contact course. CLB were able to deliver on all these requirements.

Feedback from THL employees confirms the training is adding value to our customer's experience.     

CLB's service and support to THL during the training has been very good, having to contend with various state government training departments and differing legislation in each state.

THL highly recommends CLB to any prospective clients."

Company: Tourism Holdings Australia Pty Ltd   

"Staff feedback has been tremendous. All staff said they did not really know what to expect when they entered the class, however, all were pleasantly surprised with what followed. The trainer was excellent in his teachings and all staff appreciated that he incorporated a lot of interaction and performance.

The company has had a decrease in confrontational situations as a result of the training provided, and I am sure we will notice further improvements over time. In addition, the professionalism shown by CLB, including administration staff was superior. We found our dealings with CLB to be timely, informative and above all very efficient and effective.

Finally, we have six staff about to embark on the Certificate IV in Business, and I am very confident CLB will once again surpass their expectations and I look forward to more positive results.

Thank you. "

Company: Secure Parking                                                                          

"We would like to thank the team at CLB for the excellent service and commitment to training at Percepta for 2008. We started the year with our existing provider no longer able to provide the Certificate IV Customer Contact and in a situation where we had to choose between a number of suppliers that pitched for our business.

The hands on approach from CLB with a genuine care for our business had us sold against some large competition. That said, it remained to be seen as to how the programme would be customised and delivered and once again CLB did not disappoint.

Our trainer has been an asset to Percepta, with a wealth of knowledge from a background in a similar business to ours, she has a connection with the learners that is difficult to replace.

CLB's courseware developers made customising the materials easy. They were willing to compromise on materials, but never on quality, and always ensured that the right Percepta examples were used where appropriate.

The team at CLB has taken the mystery out of the paper chasing through the Government which has been a real value add for us.

To end the year, our own Training Coordinator resigned and with the help of CLB we managed to complete the Certificate IV programme with limited Percepta resources. We held a graduation ceremony to celebrate the success of the graduates in 2008.

We look forward to working with CLB in 2009."

Company: Percepta    

"I was previously the training manager for Virgin Blue. CLB designed and delivered a tailored Certificate IV Frontline Management package over a period of twelve months to over sixty staff.

They did an excellent job both of ensuring the material/ discussion was job specific, assisting with team building throughout the training and in working around a difficult operational environment to find a way to deliver the course over an extended period of time.

For this reason I am more than happy to recommend CLB Training & Development to any business looking for real training outcomes."

Company: Virgin Blue

• Certificate IV Business Administration
• Certificate IV Business Frontline Management
• Certificate IV Business Development
• Certificate IV Customer Contact

CLB enabled our National roll-out to be seamless and a very positive experience for the management and staff in many divisions and locations.

Their training administration team handled the Government registration process and co-ordination of all claim forms to enable us to receive the Government incentive on time.  

CLB enlisted the services of their in-house courseware developer to work with our internal training team to re-write and tailor some of the resources and assessments in order to give bank of Queensland a truly relevant program – aimed to give us the outcomes we required.  

Training delivery occurs monthly for 2 – 6 full days in each state where the various training groups are rotated into half day sessions over this period. The staff are progressing through the training at a good speed and enjoy working the CLB trainers who have excellent business backgrounds, additionally they have a sense of our business, culture and expectations of our people.  

We continue to enroll new staff into the programs with CLB and believe we have forged a long term mutually beneficial partnership.  Bank of Queensland would highly recommend the services of CLB Training & Development." 

Company: Bank of Queensland

"Currently CLB Training & Development Pty Ltd is the preferred training provider for AWPL Retail Solutions and we have had a long standing and successful association relationship with this organisation.  

CLB provide comprehensive training requirements for AWPL on a national basis in the specific area of Retail Training – Certificate III Retail Operations and Certificate IV Retail Management.  

CLB have been resourceful in tailoring training modules which are specific to our needs as airport retailers have been flexible in working with our management team often beyond the scope of normal business hours.” 

"Pack & Send staff have completed their Certificate III in Transport & Logistics (Administration.) The trainer was most professional and conducted the training sessions most effectively and efficiently. The staff related well to their trainer and engaged fully with the program during both tutorial session and further study outside of classes. 

The content of the training program was relevant to the workplace and has provided my staff with understanding of processes they did not previously have.  They have learnt skills which have improved their customer service skills and has ultimately been beneficial to the success of our business. I would recommend CLB Training & Development to any organization that is considering skills training with their staff.” 

Company: Pack & Send, South Melbourne

"A quick note to thank CLB Training & Development for your recent training course with our sales staff. You were able to keep the interest up throughout the duration of the course which is critical to the end result. All staff members believe that they have benefited and we are already seeing that in their sales figures. Best wishes to the staff and I have no doubt, judging by your performance with Ray White, your company will go from strength to strength in the Training and Development Industry."

Company: Ray White (Croydon) 

"CLB training and development have completed a number of training sessions for this office over the past two years and we feel certain fields of development with our people can certaintly be attributed to the skilled trainers and the content of the material.

We thank CLB and look forward to another series of sessions in the near future."

Company: Ray White (Oakleigh) 

"Heather Brae Shortbreads had a very positive experience of training staff with CLB Training & Development. Management was kept up to date through out regarding the progress of the trainees and the assistance provided to meet Government regulations was very welcome. Our trainer tailored and amended certain sections of the course to better suit and benefit our employees. He also allowed our staff to work at their own pace even though it meant he had to train them individually. Our staff have given very positive feedback regarding the course they completed and we will certainly use CLB for training in the future."

Company: Heather Brae Shortbreads